Return and exchange policy
- Introduction
At Baby Whisperer, we strive to offer high-quality products and excellent customer service. However, we understand that situations may arise where you need to return or exchange a product. This policy describes the procedures and conditions for returns and exchanges.
- Conditions for Returns and Exchanges
For a product to be eligible for a return or exchange, it must meet the following conditions:- The product must be in its original condition, unused, and with all original tags and packaging.
- The period to request a return or exchange is 15 days from the date of purchase.
- Sale or clearance products are not eligible for return or exchange.
- Return and Exchange Process
If you meet the conditions mentioned above, follow these steps to request a return or exchange:- Contact our customer service team by email or phone.
- Provide your order number and the details of the product you want to return or exchange.
- You will receive instructions on how to proceed with the return or exchange.
- Once we receive the returned product and verify its condition, we will process your refund or exchange request.
- Refunds
Refunds will be processed using the same payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or financial institution.
- Frequently Asked Questions
If you have any questions or concerns about our return and exchange policy, please contact our customer service team. We are here to help.